We want you to enjoy the items you purchase from Sight+Sound Gallery. If you are not completely satisfied with your purchase, you may return items that are complete and like new within 14 days of receiving your order, with the following requirements:
To initiate a return, call 888-419-3113 during our regular business hours and we will coordinate a re-shipment or pick-up time.
All returns require a Return Authorization #, or RMA# which must be obtained by phone or email on all items.
There will be a 15% restocking fee on all returns or a store credit, or a minimum of $25.
Returned packages must include the following: a copy of your invoice, a note detailing the reason for the return, all original packing materials, including cables, power supplies, instructions, remote controls, warranty cards, etc. Your package must arrive in resalable condition. If these instructions are not followed your return will not be accepted.
Refunds will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Shipping costs will only be refunded if the return is a result of our error. Exchange processing times may vary depending on availability.
We strongly recommend sending your return package via UPS or FedEx so it can be insured and tracked (this is especially important with heavy, fragile, and more expensive items). If a return is sent via US Mail, then the customer accepts all responsibility if the package is lost, stolen, or damaged in transit. Sight+Sound Gallery is not liable for any uninsured packages.
FINAL SALE ITEMS
Please note, you cannot return the following items: IEM headphones, custom orders, preorders, special orders, items on sale or discounted via a coupon code and used/demo items all sales are final. Custom orders are such that they are unique in nature or one offs. This being odd lengths or terminations. We also do not accept returns on IEM's because they are inserted into your ear canal and can not be returned for health reasons. Returns and exchanges meeting the conditions outlined above will be processed within 5 business days following receipt.